Online Store Terms and Conditions of b2b.vilde.trade, intended exclusively for entrepreneurs.

TABLE OF CONTENTS:

1. GENERAL PROVISIONS
2. ELECTRONIC SERVICES IN THE ONLINE STORE
3. CONDITIONS OF CONCLUDING A SALES AGREEMENT
4. METHODS AND DEADLINES FOR PAYMENT FOR THE PRODUCT
5. COST, METHODS, AND DEADLINE OF DELIVERY AND RECEIPT OF THE PRODUCT
6. PRODUCT COMPLAINT
7. ADDITIONAL PROVISIONS
8. FINAL PROVISIONS

1. GENERAL PROVISIONS

1.1. The Online Store available at the web address www.b2b.vilde.trade is operated by Grupa Orion Sp. z o.o., entered into the National Court Register (Krajowy Rejestr Sądowy) Economic Department II – Katowice East under number 0000681897, with a share capital of: 210,000.00 PLN, located at: ul. Obrońców Westerplatte 73a, 40-335 Katowice; business execution and correspondence address: ul. Plonów 21, 41-214 Sosnowiec; VAT ID (NIP) 9542778605, National Business Registry Number (REGON) 367497128, email address: info@vilde.trade, phone number: +48 32 155 55 95.
1.2. These Regulations and the Online Store are exclusively directed at entrepreneurs using the Online Store (the Regulations and the Online Store are not intended for consumers).
1.3. The administrator of personal data processed in the Online Store in connection with the implementation of these Regulations is the Seller. Personal data is processed for purposes, to the extent, and based on the foundations and principles indicated in the privacy policy published on the Online Store website. The privacy policy contains, in particular, rules regarding the processing of personal data by the Administrator in the Online Store, including the basis, purposes, and scope of personal data processing and the rights of the persons concerned, as well as information on the use of cookies and analytical tools in the Online Store. Using the Online Store, including making purchases, is voluntary. Similarly, providing personal data by the Service Recipient or Client using the Online Store is voluntary, subject to exceptions indicated in the privacy policy (conclusion of a contract and statutory obligations of the Seller).
1.4. Definitions:
1.4.1. WORKING DAY – one day from Monday to Friday excluding public holidays.
1.4.2. REGISTRATION FORM – a form available in the Online Store that allows the creation of an Account.
1.4.3. ORDER FORM – Electronic Service, an interactive form available in the Online Store that allows placing an Order, in particular by adding Products to the electronic basket and specifying the terms of the Sales Agreement, including the method of payment.
1.4.4. CLIENT – (1) a natural person with full legal capacity, for whom using the Website, including concluding Sales Agreements, is directly related to their business or professional activities (i.e., not being a consumer in this case); (2) a legal person; or (3) an organizational unit without legal personality, which is granted legal capacity by law; - who has concluded or intends to conclude a Sales Agreement with the Seller.
1.4.5. CIVIL CODE – Civil Code Act of April 23, 1964 (Journal of Laws 1964, No. 16, item 93, as amended).
1.4.6. PRODUCT – a service available in the Online Store that is not an Electronic Service or a movable item that is the subject of the Sales Agreement between the Client and the Seller.
1.4.7. REGULATIONS – these regulations of the Online Store.
1.4.8. ONLINE STORE - the service provider's online store available at: www.b2b.vilde.trade.
1.4.9. SELLER; SERVICE PROVIDER – Grupa Orion Sp. z o. o., registered in the National Court Register - Economic Department II of Katowice East under no. 0000681897, located at ul. Obrońców Westerplatte 73a, 40-335 Katowice; business activity and correspondence address: ul. Plonów 21, 41-214 Sosnowiec, VAT ID 6443499875, REGON 367497128, email address: info@vilde.trade, phone number: +48 32 155 55 95
1.4.10. SALES AGREEMENT – a product sales or execution agreement concluded or to be concluded between the Client and the Seller via the Online Store.
1.4.11. ELECTRONIC SERVICE – a service provided electronically by the Service Provider to the Service Recipient via the Online Store.
1.4.12. SERVICE RECIPIENT – (1) a natural person with full legal capacity, for whom using the Website, including concluding Sales Agreements, is directly related to their business or professional activities (i.e., not being a consumer in this case); (2) a legal person; or (3) an organizational unit without legal personality, which is granted legal capacity by law; - using or intending to use the Electronic Service.
1.4.13. ORDER - a declaration of intent of the Client submitted using the Order Form and aiming directly at concluding a Product Sales Agreement with the Seller.

2. ELECTRONIC SERVICES IN THE ONLINE STORE

2.1. The following Electronic Services are available in the Online Store: Account, Order Form, and Newsletter.
2.1.1. Account – using an Account is possible after completing two consecutive steps by the Service Recipient – (1) filling in the Registration Form, (2) clicking the “Register account” field. In the Registration Form, it is necessary for the Service Recipient to provide the following Service Recipient data: first and last name/company name, address (street, house/apartment number, postal code, city, voivodeship, country), email address, contact phone number, and password, NIP number.
2.1.2. The Electronic Service Account is provided free of charge for an indefinite period. The Service Recipient has the option, at any time and without giving reasons, to delete the Account (resign from the Account) by sending an appropriate request to the Service Provider, in particular via email at: info@vilde.trade or in writing to the address: ul. Plonów 21, 41-214 Sosnowiec
2.1.3. Order Form – using the Order Form starts from the moment the Client adds the first Product to the electronic basket in the Online Store. Placing an Order occurs after the Client has completed two consecutive steps – (1) after filling in the Order Form and (2) clicking on the Online Store page after filling in the Order Form the "Confirm order" field – until this point, there is a possibility of independent modification of the entered data (for this purpose, follow the displayed messages and information available on the Online Store website). In the Order Form, it is necessary for the Client to provide the following Client's data: first and last name/company name, address (street, house/apartment number, postal code, city, country), email address, contact phone number, and data concerning the Sales Agreement: Product/s, quantity of Product/s, place and method of delivery of Product/s, payment method. In the case of Clients who are not consumers, it is also necessary to provide the company name and NIP number.
2.1.4. The Electronic Service Order Form is provided free of charge and is one-off in nature and ends at the moment of placing the Order through it or at the moment of earlier cessation of placing the Order through it by the Service Recipient.
2.1.5. Newsletter – using the Newsletter occurs after providing the name and email address in the "Newsletter" tab visible on the Online Store website, to which subsequent editions of the Newsletter are to be sent, and clicking the "Sign up" field, and then confirming the desire to register for the newsletter by clicking on the confirmation link sent automatically to the provided email address. You can also subscribe to the Newsletter by checking the appropriate checkbox when creating an Account – at the moment of creating the Account, the Service Recipient is subscribed to the Newsletter.
2.1.6. The Electronic Service Newsletter is provided free of charge for an indefinite period. The Service Recipient has the option, at any time and without giving reasons, to unsubscribe from the Newsletter (resign from the Newsletter) by sending an appropriate request to the Service Provider, in particular via email at: info@vilde.trade or in writing to the address: ul. Plonów 21, 41-214 Sosnowiec
2.2. Technical requirements necessary for cooperation with the teleinformation system used by the Service Provider: (1) a computer, laptop, or other multimedia device with Internet access; (2) access to electronic mail; (3) Internet browser: Mozilla Firefox version 17.0 and higher or Internet Explorer version 10.0 and higher, Opera version 12.0 and higher, Google Chrome version 23.0 and higher, Safari version 5.0 and higher, Microsoft Edge version 25.10586.0.0 and higher; (4) recommended minimum screen resolution: 1024x768; (5) enabling in the web browser the possibility of saving Cookies and supporting Javascript.
2.3. The Service Recipient is obliged to use the Online Store in a manner consistent with the law and good manners, taking into account respect for personal rights and copyright and intellectual property rights of the Service Provider and third parties. The Service Recipient is obliged to enter data consistent with the factual state. The Service Recipient is prohibited from delivering unlawful content.
2.4.1. Complaints related to the provision of Electronic Services by the Service Provider and other complaints related to the operation of the Online Store (excluding the Product complaint procedure, which is indicated in section 6 of the Terms and Conditions) can be submitted by the Service Recipient, for example: 2.4.2. in writing to the address: Plonów Street 21, 41-214 Sosnowiec, Poland; 2.4.3. electronically via email to: info@vilde.trade; 2.4.4. It is recommended for the Service Recipient to provide in the complaint description: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of the irregularity; (2) the demands of the Service Recipient; and (3) contact details of the complainant – this will facilitate and accelerate the handling of the complaint by the Service Provider. The requirements stated in the previous sentence are merely recommendations and do not affect the validity of complaints submitted without the recommended description of the complaint. 5. The Service Provider's response to the complaint shall occur promptly, no later than within 14 calendar days from the date of its submission.

3. TERMS OF ENTERING INTO A SALES AGREEMENT

3.1. The conclusion of the Sales Agreement between the Customer and the Seller occurs after the Customer has previously placed an Order through the Order Form in the Online Store in accordance with section 2.1.2 of the Terms and Conditions.
3.2. The price of the Product displayed on the Online Store page is given in Polish zloty. The Customer is informed about the total price including taxes of the Product being the subject of the Order, as well as about the costs of delivery (including transportation, delivery fees) and other costs, and if it is not possible to determine the amount of these fees – about the obligation to pay them, on the pages of the Online Store during placing the Order, including at the moment of expressing the Customer's will to be bound by the Sales Agreement.
3.3. The procedure for concluding a Sales Agreement in the Online Store using the Order Form 1. The conclusion of the Sales Agreement between the Customer and the Seller occurs after the Customer places an Order in the Online Store in accordance with section 2.1.2 of the Terms and Conditions.
3.4. The recording, securing, and making available to the Customer the content of the Sales Agreement concluded is done by (1) providing these Terms and Conditions on the Online Store page and (2) sending an email to the Customer, as mentioned in section 3.3.2. of the Terms and Conditions. The content of the Sales Agreement is additionally recorded and secured in the Seller's Online Store's computer system.

4. METHODS AND DEADLINES FOR PAYMENT FOR THE PRODUCT

4.1. The Seller provides the Customer with the following payment methods for the Sales Agreement:
4.1.1. Cash on delivery payment upon receipt of the package (applies to sales in the territory of the Republic of Poland).
4.1.2. Payment by bank transfer to the Seller's bank account: 34 1140 2004 0000 3302 8023 8424.
4.1.3. Electronic payments and credit card payments through the Przelewy24 online quick payment system (conducted by PayPro S.A.).
4.2. Payment deadline:
4.2.1. In case the Customer chooses payment by bank transfer, electronic payments, or credit card payment, the Customer is obliged to make the payment within 7 calendar days from the date of concluding the Sales Agreement. The Seller may extend the payment deadline to 30 calendar days.
4.2.2. In case the Customer chooses cash on delivery payment upon receipt of the package or cash payment upon personal collection, the Customer is obliged to make the payment upon receipt of the package.

5. COST, METHODS, AND TIMING OF DELIVERY AND PICKUP OF THE PRODUCT

5.1. Product delivery is also available outside the territory of the Republic of Poland - the costs are covered by the Buyer and are determined based on the international shipping rate list.
5.2. Delivery of ordered Goods within Poland is carried out by own transport or courier shipment. Delivery costs are 0 PLN for orders with a net value higher than 4000 PLN. For orders of lesser value, the cost of shipment is added. The total delivery costs will be indicated after placing the Order in the pro forma invoice sent by our employee.
5.3. Personal collection of the Product by the Customer is free of charge.
5.4. The Seller provides the Customer with the following methods of delivery or collection of the Product:
5.4.1. Courier shipment, cash on delivery courier shipment.
5.4.2. Pallet shipment.
5.4.3. Personal collection available at the address: Plonów Street 21, 41-214 Sosnowiec – on Business Days from 09:00 to 15:00.
5.5. The delivery time of the Product to the Customer is up to 7 Business Days unless a shorter period is specified in the description of a given Product or during the Order placement. In the case of Products with different delivery times, the delivery time is the longest specified term, which, however, cannot exceed 7 Business Days. The start of the Product delivery period to the Customer is calculated as follows: 1. In the case of the Customer choosing a payment method by bank transfer, electronic payment, or credit card - from the day the Seller's bank account or settlement account is credited. 2. In the case of the Customer choosing cash on delivery payment - from the day of concluding the Sales Agreement.
5.6. The readiness time of the Product for collection by the Customer – in case the Customer chooses personal collection of the Product, the Product will be ready for collection by the Customer within 1 Business Days, unless a shorter period is specified in the description of a given Product or during the Order placement. In the case of Products with different readiness times for collection, the readiness time is the longest specified term, which, however, cannot exceed 1 Business Day. The Customer will be additionally informed about the readiness of the Product for collection by the Seller. The start of the Product readiness period for collection by the Customer is calculated as follows:
5.6.1. In the case of the Customer choosing a payment method by bank transfer, electronic payment, or credit card - from the day the Seller's bank account or settlement account is credited.
5.6.2. In the case of the Customer choosing cash payment upon personal collection – from the day of concluding the Sales Agreement.

6. PRODUCT COMPLAINTS

6.1. Goods purchased through the Wholesale are intended for further resale, therefore the Wholesale limits the liability under warranty to 1 year from the date of purchase of the Goods.
6.2. Goods with significant contamination will not be considered by the Complaints Department and will be returned to the Customer at their expense. Only clean Goods are eligible for a warranty claim.
6.3. Incomplete goods will not be subject to a warranty claim (for large-sized goods, please contact customer service).
6.4. Deficiencies, damages, and discrepancies in the ordered Goods must be reported within 48 hours from the date of receiving the delivery. Warranty claims concerning damage to the Goods will only be considered based on a damage report written with the courier. Claims concerning quantitative differences in the goods, reported after 48 hours, will be considered negatively.
6.5. Complaints should be sent to the delivery address of Orion Group Ltd. with a description of the defect and a completed complaint form. Goods returned for warranty claims should be properly secured against damage during transport. The Wholesale commits to consider each warranty claim within 30 days, and if this is not possible, to inform the Customer within this period when the complaint will be considered.
6.6. The store is not responsible for shortages or excess quantities of the Goods delivered in packaging originally sealed in the countries of production and not repackaged or opened by the Store. In this respect, the Store's liability under the warranty for defects is excluded, and the Store is only liable for damage caused intentionally.
6.7. Complaints are sent at the Customer's expense.

7. ADDITIONAL PROVISIONS

7.1. The Seller has the right to limit the available payment methods, including requiring a full or partial prepayment, regardless of the payment method chosen by the Customer and the fact of concluding the Sales Agreement.
7.2. The Service Provider may terminate the agreement for the provision of Electronic Services with immediate effect and without stating reasons by sending the Service Recipient the appropriate statement.
7.3. From the moment the Seller hands over the Product to the carrier, the benefits and burdens associated with the Product and the risk of accidental loss or damage to the Product pass to the Customer who is not a consumer. In such a case, the Seller is not liable for the loss, shortage, or damage of the Product arising from the time of its acceptance for transport until it is handed over to the Customer, nor for the delay in the shipment's transport.
7.4. From the moment the Seller hands over the Product to the carrier, the benefits and burdens associated with the Product and the risk of accidental loss or damage to the Product pass to the Customer who is not a consumer. In such a case, the Seller is not liable for the loss, shortage, or damage of the Product arising from the time of its acceptance for transport until it is handed over to the Customer, nor for the delay in the shipment's transport.
7.5. In the case of Service Recipients who are not consumers, the Service Provider may terminate the agreement for the provision of Electronic Services with immediate effect and without stating reasons by sending the Service Recipient the appropriate statement.
7.6. The liability of the Service Provider/Seller towards the Service Recipient/Customer, regardless of its legal basis, is limited - both within a single claim and for all claims in total - to the amount of the paid price and delivery costs for the Sales Agreement, but no more than five hundred zlotys. The Service Provider/Seller is liable to the Service Recipient/Customer only for typical foreseeable damages at the time of concluding the agreement and is not liable for lost profits towards the Service Recipient/Customer.
7.7. Acceptance of these online store regulations implies simultaneous consent to add your email address to our newsletter.
7.7.1. The User has the right to unsubscribe at any time by clicking the appropriate link in the received email messages or by contacting us at the email address info@vilde.trade
7.7.2. The email address will be used exclusively for sending commercial, marketing, and promotional information related to the store's offer. We will not share your email address with other entities.
7.7.3. The store commits to comply with the applicable legal regulations concerning personal data protection.
7.7.4. The newsletter will be sent a maximum of 2 times a week. The purpose of the newsletter is to provide information about new products, promotions, and special offers of the store.
7.8. Any disputes arising between the Seller/Service Provider and the Customer/Service Recipient shall be submitted to the court competent due to the Seller/Service Provider's seat.

8. FINAL PROVISIONS

8.1. Agreements concluded through the Online Store are made in Polish.
8.2. Amendment of the Terms and Conditions:
8.2.1. The Service Provider reserves the right to make changes to the Terms and Conditions.
8.2.2. In the case of concluding agreements of a different nature than continuous agreements (e.g., Sales Agreement) based on these Terms and Conditions, the amendments to the Terms and Conditions will not in any way violate the rights acquired by Service Recipients/Clients before the date of the amendments coming into effect. In particular, amendments to the Terms and Conditions will not affect Orders already placed or submitted, as well as concluded, implemented, or executed Sales Agreements.
8.3. In matters not regulated in these Terms and Conditions, the universally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on providing services by electronic means of 18 July 2002 (Journal of Laws 2002, No. 144, item 1204, as amended) and other appropriate provisions of universally applicable law.